General terms and conditions

1. 1These terms and conditions apply to all contracts concluded between the customer and Der Goldmann Nordhorn.
2. 2Our services comprise buying gold, silver, platinum, palladium, dental gold, jewellery, bars, coins and watches, and providing repair and refurbishment services.
3. 3All contracts are concluded exclusively at our shop in Nordhorn. We do not buy items through distance-selling transactions.
4. 4We do not recognise conflicting customer terms unless we have expressly agreed to them in writing.

1. 1Prices communicated in advance by phone, WhatsApp or the calculator on our website are non-binding estimates subject to change. They do not constitute a binding offer.
2. 2A binding contract is only concluded following personal inspection of the goods on site and the matching declarations of intent of both parties in the shop.
3. 3The only applicable buying price is the price agreed between the parties in the shop.
4. 4A non-binding valuation creates no entitlement to conclude a purchase contract or to receive a particular buying price.

1. 1The buying price is determined individually after the goods have been inspected.
2. 2Factors considered may include, in particular, the type, condition, weight and fineness of the item, and current market conditions.
3. 3Gemstones, diamonds, pearls and other set components are paid for only where the parties have expressly agreed this.
4. 4Where necessary for valuation, tests that may cause minor alterations may be carried out. The customer will be informed before such tests take place.

1. 1We buy only from adults aged 18 or over.
2. 2Customers must identify themselves with a valid official photo ID. Under section 8 of Germany's Anti-Money Laundering Act (GwG), we are required to establish and document the seller's identity.
3. 3We cannot buy without presentation of a valid ID.

1. 1By selling, the customer warrants that they are the lawful owner with unrestricted authority to dispose of the goods, and that the goods are free of third-party rights.
2. 2The customer warrants that the goods do not originate from a criminal offence.
3. 3If these assurances prove incorrect, the customer must indemnify us against all resulting damages, costs and third-party claims.

1. 1The buying price is paid in cash or by bank transfer, as chosen.
2. 2Cash payments are subject to available cash reserves. Higher amounts may be paid by bank transfer.
3. 3Ownership of the goods transfers to us upon acceptance of the purchase offer and full payment of the agreed buying price.

1. 1All contracts are concluded in our shop with both parties physically present at the same time. They are not distance contracts within the meaning of sections 312b and 312c of the German Civil Code (BGB).
2. 2There is therefore no statutory right of withdrawal. Once payment has been made or the service provided, the concluded contract is binding.

1. 1Repair orders are placed on the basis of a prior assessment and a cost estimate. Cost estimates are non-binding.
2. 2Work on precious metals may result in minor material removal or loss as part of the process.
3. 3Repaired items are collected from the shop upon presentation of the collection receipt. Uncollected items are stored carefully and must be collected within six months of notification.
4. 4We have a right to retain the repaired item until the repair costs have been paid in full.

1. 1The statutory warranty provisions apply to repair services.
2. 2We have unlimited liability for harm to life, body or health, and for intentional or grossly negligent breaches of duty.
3. 3For damage caused by minor negligence, we are liable only for a breach of an essential contractual obligation and only for foreseeable damage typical of the contract.

1. 1We exercise the care of a prudent businessperson when storing items entrusted to us for testing, valuation or repair.
2. 2A receipt describing the items handed over will be issued.
3. 3If the collection receipt is lost, the item can only be released upon sufficient proof of ownership.

Personal data is processed exclusively in accordance with applicable law. For details, please see our Privacy policy. When buying precious metals, we are legally required to collect certain personal data under Germany's Money Laundering Act (GwG) and retain it for the periods required by law.

1. 1The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
2. 2The place of performance is Nordhorn. If the customer is a businessperson, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is our registered place of business.
3. 3The European Commission provides an online dispute resolution platform. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.
4. 4If any provision of these terms is or becomes wholly or partly invalid, the validity of the remaining provisions is unaffected.